NOW:53150:USA01489
http://widgets.journalinteractive.com/cache/JIResponseCacher.ashx?duration=5&url=http%3A%2F%2Fdata.wp.myweather.net%2FeWxII%2F%3Fdata%3D*USA01489
45°
H 55° L 34°
Clear | 12MPH

Library snafu leads to thousands of erroneous overdue notices in Waukesha County

Oct. 10, 2012

Close to 15,000 library users in Waukesha County have erroneously received email notices about overdue materials due to a technical snafu, a library official said Wednesday.

The error happened late Tuesday night while staff was testing features of the county's new library catalog system, which is expected to go live on Nov. 28.

"It was just supposed to be internal," said Tom Hennen, director of the Waukesha County Federated Library System, who received a notice himself. "Somehow rather than just being a test drive, they actually got sent out. It comes down to, someone didn't turn off the switch that said, 'Let these really go out.' "

The overdue notices were sent to people who had materials checked out on Aug. 8 and have signed up for email notifications from the Brookfield Public Library, Delafield Public Library, Elm Grove Public Library, Mukwonago Community Library, Muskego Public Library, New Berlin Public Library, Oconomowoc Public Library, Pauline Haass Public Library in Sussex, Pewaukee Public Library, the Town Hall Library in North Lake and the Waukesha Public Library.

Library users in Big Bend, Butler, Eagle, Hartland and Menomonee Falls were not affected because those libraries don't send out email notifications, Hennen said.

He said staff was working to send out notifications by the end of Wednesday to people to let them know that the overdue notices were sent out in error.

He advised people who received a notice to log into their library account online to double-check that they don't have items due. Users who don't have Internet access can call their library, he said.

More than a speed bump

Hennen called the error a "major embarrassment." He said the library chain was prepared for some speed bumps in the transition to a new system, but added, "I just wasn't expecting it to be this public."

Snafu aside, the new catalog is expected to provide a number of helpful new features. One of them is a "Did you mean . . . " feature that helps correct misspellings when users search the catalog, Hennen said. A search in the system also will give users direct access to materials that can now be found only by searching separate databases, such as newspaper and magazine articles. The system also will reduce the number of times a user has to log into his or her account online.

Hennen noted that while the transition to the new system takes place, the "hold" feature online will be unavailable for a week from Nov. 20-27.

This site uses Facebook comments to make it easier for you to contribute. If you see a comment you would like to flag for spam or abuse, click the "x" in the upper right of it. By posting, you agree to our Terms of Use.

Suburban News Roundup

E-mail Newsletter

Your link to the biggest stories in the suburbs delivered Thursday mornings.


Enter your e-mail address above and click "Sign Up Now!" to begin receiving your e-mail newsletter
Get the Newsletter!

Login or Register to manage all your newsletter preferences.

Community Watch

» Eisenhower, New Berlin West both deemed among most challenging 12:43 PM

» Businesswomen win New Berlin Chamber of Commerce top honors 4/22

» Hot franchise group coming to New Berlin 4/21

» Diamond Stone headlines 2014-15 All-Suburban Boys Basketball team 4/13

» Tornado watch in effect 4/9

» Muskego Area Chamber of Commerce honors pair of businesses 4/9

» Waukesha man charged in crash at New Berlin Animal Hospital 4/9

» 2015 Milwaukee suburbs election roundup Updated:  4/8

» Paul Farrow elected Waukesha County exec; Van De Water out as judge 4/7

» Waukesha man charged after chase, crash into animal hospital Updated:  4/7

» Business as usual, despite vehicle slamming into animal hospital 4/7

» Driver crashes into New Berlin animal clinic, ending early morning high speed pursuit 4/7

» Elementary principal named in Muskego-Norway School District 4/6

» 2014-15 All-Suburban Girls Basketball Team named 4/1

» Incumbent judge faces challenge from young lawyer in Waukesha County 3/31

» New Berlin planners to hold month of input sessions about future of remainiing rural sections 3/26

» The Sprint Episode Three: WIAA state basketball tournament retrospective 3/23

» Muskego-Norway assistant superintendent chooses return to classroom 3/19

» Principal named for Muskego High School 3/18

» Neufeldt achieved dreams with grit, grace and a big heart 3/18

» The Sprint Episode Two: local teams look to defend state basketball titles this week 3/16

» Muskego officials updated on potential closing of popular boat launch 3/4

» Muskego may close popular Little Muskego Lake boat launch 3/2

» New Berlin to pay $275,000 settlement to former HR director 2/20

» Complaint: Former New Berlin West basketball coach busted after police find pot in his school office 2/20

View All Posts Got a tip? Welcome rss

Advertisement

Advertisement

Local Business Directory

CONNECT    

Most Popular