NOW:53150:USA01489
http://widgets.journalinteractive.com/cache/JIResponseCacher.ashx?duration=5&url=http%3A%2F%2Fdata.wp.myweather.net%2FeWxII%2F%3Fdata%3D*USA01489
25°
H 25° L 7°
Partly Cloudy | 12MPH

Local American Family Insurance Agent Tom Kosinski Earns Distinguished Insurance Agency Distinction from J.D. Power and Associates

Oct. 10, 2009

Tom Kosinski, an American Family Insurance agent in Milwaukee, WI has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.SM Kosinski joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Kosinski has been an agent for American Family since July 1999. His office is located at 3224 S 92nd St., Milwaukee.

“This is our fifth year of applying the Distinguished Insurance Agency criteria to our agents,” said Jack Salzwedel, American Family president and chief operating officer. “With each passing calendar quarter, American Family has witnessed an improvement in customer service. Our agents are strongly attuned to the needs of our customers and how best to meet those needs.”

The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent. In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

About American Family Insurance

Based in Madison,Wis., American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states. American Family is the nation’s third-largest mutual property/casualty insurance company and 14th-largest property/casualty insurance group.

This site uses Facebook comments to make it easier for you to contribute. If you see a comment you would like to flag for spam or abuse, click the "x" in the upper right of it. By posting, you agree to our Terms of Use.

Suburban News Roundup

E-mail Newsletter

Your link to the biggest stories in the suburbs delivered Thursday mornings.


Enter your e-mail address above and click "Sign Up Now!" to begin receiving your e-mail newsletter
Get the Newsletter!

Login or Register to manage all your newsletter preferences.

Community Watch

» New Berlin to pay $275,000 settlement to former HR director 2/20

» Complaint: Former New Berlin West basketball coach busted after police find pot in his school office 2/20

» Muskego-Norway School District to move middle school start time back 2/19

» Walmart to open March 11 on Greenfield Avenue in New Berlin 2/18

» Farrow, Schellinger advance in County Executive race 2/17

» Aquatic experts gather to devise battle plan for new pest found in Little Muskego Lake 2/12

» New Berlin schools did 'due diligence' in hiring coach: spokeswoman 2/11

» Updated: Interim appointed after New Berlin West boys basketball coach arrested for pot Updated:  2/9

» My Community Now and Lake Country Now websites switch to Viafoura commenting 2/9

» Court: Retired New Berlin officer must pay own health care deductibles 2/6

» Subdivision with lakes, trails gets favorable hearing in New Berlin 2/4

» Waukesha County squads to carry heroin overdose drug Narcan 2/3

» Susan Opper named Waukesha County district attorney 2/2

» Muskego reduces times, days for private fireworks 1/29

» New Greenfield Avenue Wal-mart could open in early March in New Berlin 1/29

» Muskego blaze that destroyed a building Monday started between floors 1/29

» Answers and winners of the Suburban Selfies contest revealed! 1/29

» Muskego High School marching band heads to New Orleans 1/29

» Mom and her family bounced from play shop after altercation with owner 1/27

» New Berlin police dog to be sworn in, resident presents donation 1/26

» Prosecutors fail in bid to jail ex-sports agent pending fraud trial 1/24

» U.P. man charged in 2008 death of former New Berlin resident 1/23

» Parkland Mall sells, new Parkland lawsuit on horizon in Muskego 1/21

» Three charged in connection with theft of $400,000 from Muskego home 1/21

» Suburban Selfies contest extended through Jan. 25; two selfie solutions to get you started! 1/15

View All Posts Got a tip? Welcome rss

Advertisement

Advertisement

Local Business Directory

CONNECT