NOW:53150:USA01489
http://widgets.journalinteractive.com/cache/JIResponseCacher.ashx?duration=5&url=http%3A%2F%2Fdata.wp.myweather.net%2FeWxII%2F%3Fdata%3D*USA01489
39°
H 55° L 34°
Clear | 3MPH

Local American Family Insurance Agent Tom Kosinski Earns Distinguished Insurance Agency Distinction from J.D. Power and Associates

Oct. 10, 2009

Tom Kosinski, an American Family Insurance agent in Milwaukee, WI has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.SM Kosinski joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Kosinski has been an agent for American Family since July 1999. His office is located at 3224 S 92nd St., Milwaukee.

“This is our fifth year of applying the Distinguished Insurance Agency criteria to our agents,” said Jack Salzwedel, American Family president and chief operating officer. “With each passing calendar quarter, American Family has witnessed an improvement in customer service. Our agents are strongly attuned to the needs of our customers and how best to meet those needs.”

The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent. In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

About American Family Insurance

Based in Madison,Wis., American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states. American Family is the nation’s third-largest mutual property/casualty insurance company and 14th-largest property/casualty insurance group.

This site uses Facebook comments to make it easier for you to contribute. If you see a comment you would like to flag for spam or abuse, click the "x" in the upper right of it. By posting, you agree to our Terms of Use.

Suburban News Roundup

E-mail Newsletter

Your link to the biggest stories in the suburbs delivered Thursday mornings.


Enter your e-mail address above and click "Sign Up Now!" to begin receiving your e-mail newsletter
Get the Newsletter!

Login or Register to manage all your newsletter preferences.

Community Watch

» Eisenhower, New Berlin West both deemed among most challenging 12:43 PM

» Businesswomen win New Berlin Chamber of Commerce top honors 4/22

» Hot franchise group coming to New Berlin 4/21

» Diamond Stone headlines 2014-15 All-Suburban Boys Basketball team 4/13

» Tornado watch in effect 4/9

» Muskego Area Chamber of Commerce honors pair of businesses 4/9

» Waukesha man charged in crash at New Berlin Animal Hospital 4/9

» 2015 Milwaukee suburbs election roundup Updated:  4/8

» Paul Farrow elected Waukesha County exec; Van De Water out as judge 4/7

» Waukesha man charged after chase, crash into animal hospital Updated:  4/7

» Business as usual, despite vehicle slamming into animal hospital 4/7

» Driver crashes into New Berlin animal clinic, ending early morning high speed pursuit 4/7

» Elementary principal named in Muskego-Norway School District 4/6

» 2014-15 All-Suburban Girls Basketball Team named 4/1

» Incumbent judge faces challenge from young lawyer in Waukesha County 3/31

» New Berlin planners to hold month of input sessions about future of remainiing rural sections 3/26

» The Sprint Episode Three: WIAA state basketball tournament retrospective 3/23

» Muskego-Norway assistant superintendent chooses return to classroom 3/19

» Principal named for Muskego High School 3/18

» Neufeldt achieved dreams with grit, grace and a big heart 3/18

» The Sprint Episode Two: local teams look to defend state basketball titles this week 3/16

» Muskego officials updated on potential closing of popular boat launch 3/4

» Muskego may close popular Little Muskego Lake boat launch 3/2

» New Berlin to pay $275,000 settlement to former HR director 2/20

» Complaint: Former New Berlin West basketball coach busted after police find pot in his school office 2/20

View All Posts Got a tip? Welcome rss

Advertisement

Advertisement

Local Business Directory

CONNECT