NOW:53150:USA01489
http://widgets.journalinteractive.com/cache/JIResponseCacher.ashx?duration=5&url=http%3A%2F%2Fdata.wp.myweather.net%2FeWxII%2F%3Fdata%3D*USA01489
70°
H 70° L 59°
Clear | 6MPH

Local American Family Insurance Agent Tom Kosinski Earns Distinguished Insurance Agency Distinction from J.D. Power and Associates

Oct. 10, 2009

Tom Kosinski, an American Family Insurance agent in Milwaukee, WI has been recognized for customer satisfaction excellence under the J.D. Power and Associates Distinguished Insurance Agency Program.SM Kosinski joins other American Family agents who have demonstrated the highest level of commitment to outstanding customer service.

Kosinski has been an agent for American Family since July 1999. His office is located at 3224 S 92nd St., Milwaukee.

“This is our fifth year of applying the Distinguished Insurance Agency criteria to our agents,” said Jack Salzwedel, American Family president and chief operating officer. “With each passing calendar quarter, American Family has witnessed an improvement in customer service. Our agents are strongly attuned to the needs of our customers and how best to meet those needs.”

The service excellence distinction was determined through a two-part evaluation process conducted by J.D. Power and Associates. The first part consists of a customer satisfaction survey, which measures customers’ overall experience with their current American Family agent. In order to proceed to the second step, agents must meet or exceed the standards measured on a national benchmark established by J.D. Power and Associates’ annual auto and home insurance customer satisfaction studies. Only agencies that perform in the top 20 percent of all agencies nationwide based on customer satisfaction surveys are eligible to become a Distinguished Insurance Agency.

Agents who meet or surpass the overall national average must then pass a rigorous on-site evaluation based on five best practice areas: proactive reviews of customer insurance needs, claims handling, positive customer contacts, responsiveness and office environment.

About American Family Insurance

Based in Madison,Wis., American Family Insurance offers auto, homeowners, life, health, commercial and farm/ranch insurance in 19 states. American Family is the nation’s third-largest mutual property/casualty insurance company and 14th-largest property/casualty insurance group.

This site uses Facebook comments to make it easier for you to contribute. If you see a comment you would like to flag for spam or abuse, click the "x" in the upper right of it. By posting, you agree to our Terms of Use.

Suburban News Roundup

E-mail Newsletter

Your link to the biggest stories in the suburbs delivered Thursday mornings.


Enter your e-mail address above and click "Sign Up Now!" to begin receiving your e-mail newsletter
Get the Newsletter!

Login or Register to manage all your newsletter preferences.

Community Watch

» Muskego baseball team finds more ways to win games 6/29

» New Berlin School District taxpayers would get bang for buck 6/25

» GoPro video: Watch divers take on invasive algae in Little Muskego Lake Updated:  6/25

» New Berlin School Board approves $3.2 million Eisenhower pool renovation 6/23

» 2015 4th of July events in suburban Milwaukee 6/22

» Waukesha woman named Miss Wisconsin 6/20

» South Milwaukee man charged in deaths of two bicyclists in Muskego 6/18

» Sendik's opening Fresh2Go location in Greendale 6/17

» Lake Denoon Middle School up for $20,000 grant, but needs support 6/16

» Watry Homes owner to plead guilty to fraud, pay $1.6 million settlement Updated:  6/15

» Muskego development director earns a top professional honor 6/11

» Heavy rain expected tonight 6/11

» Inmate pleads guilty in 2008 death of former New Berlin man 6/9

» Nothing suspicious in death of New Berlin woman, 53: medical examiner 6/3

» Female inmate dies in Waukesha County Jail Updated:  6/1

» Power restored to South Milwaukee, other areas after storms Updated:  5/30

» Muskego manufacturer plans expansion 5/29

» Waukesha County beaches open Saturday 5/28

» Little Muskego Lake boat ramp to close temporarily in fight against invasive species 5/26

» Business owners, Muskego officials to hash out problems over breakfast 5/20

» Boon to Muskego downtown planning expected to come soon 5/20

» Nearly $100,000 in grants recommended for Muskego businesses 5/20

» Development of New Berlin farmland awaits landowners' consensus on road 5/19

» Let us know about your Memorial Day event 5/13

» Winter's not through with us yet 5/12

View All Posts Got a tip? Welcome rss

Advertisement

Advertisement

Local Business Directory

CONNECT    

Advertisement